Return & Refund Policy

Custom-Made Products

All customized products are made specifically to your measurements, fabric choices, and specifications. For this reason, we do not accept returns on custom products unless the issue was caused by iHomeBlinds.

If a customer cancels an order after production has started but before shipping, we can process the cancellation. However, a 10% refund handling fee will be deducted due to non-refundable bank transaction charges.

If your custom order arrives with a defect, wrong size, or was made incorrectly by our team, we offer the following options:

  • Partial refund, or

  • Remake of the affected product parts, or

  • Full product remake if needed.

To qualify for a resolution, you must provide clear photographic or video evidence showing the problem and confirming it was due to our error (e.g., incorrect dimensions, faulty material).

If the error was due to customer-provided incorrect measurements or selections, we offer to remake the product at 50% of the product price, plus applicable shipping fees.

Ready-Made (Non-Custom) Products

If you purchased non-customized products and would like to return them for personal reasons not related to product defects, the following conditions apply:

  • Return shipping is the responsibility of the customer.

  • A 20% restocking fee will be applied to cover handling and inspection.

Returns must be authorized in advance. Please contact us before sending anything back.

If It’s Our Mistake

If the issue is iHomeBlinds’ fault, such as a production error or product defect:

  • We will resend the correct item at no extra cost, or

  • Provide a full refund, depending on your preference.

Please email service@ihomeblinds.com with your order number, description of the issue, and relevant images or videos. We’ll get back to you within 24 hours.