Custom Products Shipping Policy
iHomeBlinds / Made to Order
Shipping Policy
From order confirmation to your doorstep, here is what to expect when ordering custom blinds and shades from iHomeBlinds.
Standard Custom Production 3–5 business days
Angle Top / Motorized Production 5–7 business days
Shipping in Transit 5–7 business days after carrier transit begins
Production time and shipping time are separate. These estimates apply to custom-made products. Please allow additional time during holidays.
Your Order, Step by Step
01
Product & Size Confirmation
1–2 daysAfter receiving your order, we will review your product selections and measurements and send you a confirmation email. Please check the details carefully and let us know promptly if any corrections are needed.
If we do not receive a reply within 2 days of sending the confirmation email, we will proceed with production using the details shown in that email.
02
Custom Production
Made to your specificationsFollowing the order review and confirmation stage, your order enters production. The estimated production time depends on the product type:
| Product Type | Production Time |
|---|---|
| Standard Custom Blinds & Shades | 3–5 business days |
| Angle Top Shades | 5–7 business days |
| Motorized Shades | 5–7 business days |
Holiday notice: Production may take longer during holidays. Production estimates do not include shipping time.
03
Express Shipping
Typically 5–7 business daysOnce your order is completed, we arrange shipment with the carrier. Shipping usually takes 5–7 business days once the carrier begins transporting your package.
We will update the tracking details on your order page and send you an email when the tracking number is available. Holidays, peak shipping periods, and carrier delays may extend transit time.
When does shipping time start? The transit estimate begins when the carrier starts transporting your package—not when you place your order or when a shipping label is created.
04
Delivery & Product Inspection
Please inspect on arrivalWhen your package arrives, please inspect both the product and the outer packaging. If you find any shipping damage, contact us as soon as possible and provide all three types of photos below:
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Photo 01
Product Damage
Clear photos of the damaged product, including close-ups showing the affected parts.
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Photo 02
Outer Packaging Damage
Photos of the outside of the box, including close-ups of any dents, tears, crushing, or other visible damage.
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Photo 03
Shipping Label
A clear photo of the shipping label with the tracking number fully visible and readable.
Email the photos to service@ihomeblinds.com with your order number and a brief description of the issue. Our team will review the information and help arrange the appropriate solution, such as replacement parts or a remake where needed.
Please keep the product and packaging until our team has reviewed your case. If the box shows no visible damage, please still include photos of the outer packaging and shipping label.
Questions About Your Delivery?
Email our support team with your order number. For shipping damage, please include the three types of photos listed above.
service@ihomeblinds.com- Choosing a selection results in a full page refresh.