Shipping Policy


* This shipping is for finished products from warehouse


* This shipping steps are only for custom products

After receiving your order, we will review and calculate the dimensions. Then, we will send you an email for confirmation. Upon receiving your confirmation email, we will proceed to the production phase. Please note that if you do not reply within 2 days, we will assume your consent to proceed with production.

The factory has received your customized product information and will tailor-make your product, typically completing it within 3 to 5 days. However, during holidays, the time frame may extend.

When your order is customized and ready, we will notify the courier to pick up your package. We will also update the tracking number on your order page and send you a corresponding email. Typically, customers receive their packages within approximately 7 working days. However, during major holidays or peak shopping seasons, the courier may require additional time.


 

When you receive the package, please inspect both the package and the product for any damage. If the product is damaged during shipping, please take photos or videos as evidence, and contact us. We will resolve the issue for you. If you find that the size is not suitable for proper installation, please contact us promptly. We will ensure you receive 100% satisfaction.

Custom-Made Products

All customized products are made specifically to your measurements, fabric choices, and specifications. For this reason, we do not accept returns on custom products unless the issue was caused by iHomeBlinds.

If a customer cancels an order after production has started but before shipping, we can process the cancellation. However, a 10% refund handling fee will be deducted due to non-refundable bank transaction charges.

If your custom order arrives with a defect, wrong size, or was made incorrectly by our team, we offer the following options:

  • Partial refund, or

  • Remake of the affected product parts, or

  • Full product remake if needed.

To qualify for a resolution, you must provide clear photographic or video evidence showing the problem and confirming it was due to our error (e.g., incorrect dimensions, faulty material).

If the error was due to customer-provided incorrect measurements or selections, we offer to remake the product at 50% of the product price, plus applicable shipping fees.